I haven’t used a particular app in a little while. I just got a new Mac and I wanted to start fresh with it, so I had to re-download said app.
As it turns out, the app received a major paid upgrade since I last used it. The bad news is that I can’t find a download for the previous version for which I have a serial number. Now I need to spend $40 if I want to use this app again. Hooray?
By comparison, I re-downloaded a subscription app from the Mac App Store. I started it up, and it found my App Store receipt/account whatever and started working right away. No serial numbers. No $40 dead-stop paywall. No digging through email. No contacting support. It Just Worked.
I’m not trying to make a grand blanket statement about one business model or another. This is a large, complex discussion, and there is no One Business Model to Rule Them All.
But in this particular instance, I need to spend $40 I wasn’t planning on spending if I want to get back to work. From a user perspective, this sucks.
